Contact Us
Contact Us
We’re here to help and would love to hear from you.
Whether you have a question about an order, shipping, product details, wholesale inquiries, or anything else, the McColin team is always happy to assist.
Customer Support
For general questions, order support, shipping issues, or product-related inquiries, please contact us by email:
Email: support@mccolin.shop
We aim to respond to most inquiries within 1–2 business days.
Wholesale Inquiries
If you are a boutique, gift shop, lifestyle store, café, or other retail business interested in carrying McColin products, we welcome wholesale inquiries.
For wholesale questions, product selection, bulk ordering, or partnership opportunities, please contact us at:
Email: support@mccolin.shop
Subject Line Suggestion: Wholesale Inquiry
Order Support
If you are contacting us about an existing order, please include the following information in your email so we can assist you more efficiently:
- Your order number
- The name used on the order
- A brief description of the issue
- Photos, if your inquiry is related to a damaged item
Shipping and Delivery Questions
If your package is delayed, marked delivered but not received, or arrives damaged, please contact us as soon as possible.
For damaged parcels, please include:
- Your order number
- Clear photos of the damaged item
- Clear photos of the outer packaging
- A photo of the shipping label
This will help us review your case more quickly and provide an appropriate solution.
Business Hours
Our customer support team reviews messages during regular business days. Response times may be slightly longer during holidays, promotions, or high-volume periods.
Frequently Asked Questions
1. How quickly will I receive a response?
We usually respond within 1–2 business days.
2. Can I contact you about a damaged package?
Yes. If your item arrives damaged, please email us with your order number and clear photos of the item, packaging, and label.
3. Do you accept wholesale inquiries?
Yes. We welcome wholesale and partnership inquiries from qualified businesses.
4. Can I update my shipping address after placing an order?
Please contact us as soon as possible. We will do our best to help before the order is shipped, but changes cannot be guaranteed once processing has begun.
Thank you for visiting McColin.
We appreciate your support and look forward to assisting you.